Processing a Reservation Request
- Respond promptly! Hosts with faster response times tend to get higher ratings and are ultimately more successful.
- Review the Guest’s Profile. How complete is their profile? If important elements are missing, ask them to complete those steps.
- Verified ID
- Email Address Verified
- Phone Number Verified
- Facebook, LinkedIn and/or Google
- Profile Photo
- Profile Bio
- Reviews (are they good reviews?)
- Are they new to Airbnb? If they are, it often explains why their profile may be incomplete. They just don’t know (yet) how important a complete profile is. You can teach them. 🙂
See the Correspondence Tips & Canned Text for helpful pre-written responses to guests who have incomplete profiles.
- Read the introductory email they sent with their request. If they didn’t write one, you’ll want to ask them some questions (See the Correspondence Tips & Canned Text for sample text).
- Inquiry or Reservation Request? Depending on which type it is, you have different options for responding. See Reservation Requests vs Inquiries for help understanding the difference.