Key Differences between a Reservation Request and an Inquiry

Key Differences between a Reservation Request and an Inquiry

Type of Response matrix

Inquiry

The guest clicked the “Contact Host” button. This is if the guest has questions they want answered before booking, or because they just don’t know how to use the site.

Inquiry Example

Reservation Request

Guest wants to stay, but Instant Book isn’t available (or the guest doesn’t qualify for Instant Book).

Reservation Request Example

Instant Book

Instant Book is available, and the guest qualifies. The reservation is completed immediately.

Instant Book Example

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